Job Openings

Position Available: Customer Service Manager

Windspire Energy, a Reno-based clean energy company responsible for bringing the Windspire wind turbine to the market, is hiring a Customer Service Manager. The Windspire is a small-scale vertical axis wind turbine designed for use in urban and suburban areas and is sold through a network of authorized Windspire dealers in the US and internationally. This is a fast-paced environment that requires someone who is resourceful and can switch from one task to the next quickly. More information about the company and the product can be found at WindspireEnergy.com

As a Customer Service Manager, your main responsibilities will be:

• Project a positive and professional image through appearance and product knowledge
• Respond promptly to customer inquiries
• Handle and resolve customer and dealer complaints
• Manage warehouse inventory
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process orders, forms and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Manage and plan service trips for Field Service Technician team
• Plan and conduct periodic dealer training/demos to teach to assemble/install/troubleshoot wind turbine equipment

Requirements & Qualifications for this position include:

• Bachelor Degree in Business or Engineering with 4+ years experience in related or similar field
• Willingness to adapt to fast paced, evolving start-up company work environment
• Excellent analytical skills
• Excellent hands-on skills
• Excellent customer service skills, including the ability to listen and have sympathy for customer
• Excellent oral and written communication skills
• OSHA training or ability to become OSHA certified
• Strong working knowledge in MS Office and Quickbooks
• Physical ability to carry and lift tools/parts up to 50lbs
• Demonstrated ability to read and understand engineering drawings
• Good understanding of electrical systems and circuits
• Ability to safely assemble or manage assembly of heavy equipment
• Self-motivated, energetic, and willing to travel throughout the US up to 25% of time and occasional international travel (passport required)

Please send resume and cover letter to: Jobs@WindspireEnergy.com